Listening and Feedback

two 'must haves' competencies for successful communication

Communication matters. Insufficient or poor quality communication is costly for any organisation. How many times do you waste time and money on: recovering or redoing something caused by inaccurate message transfer; on resolving conflict; or preventing derailment from misunderstandings and miscommunication.

Our Listening and Feedback offerings provide the essentials for developing the two ‘must have’ skills for quality communication.

Based on a combination of research and real practical experience of what works and what doesn’t, we help you

  • Understand the requirements and principles of these two skills - how they are inextricably linked, why they are vital for successful communication , collaboration and preventing conflict
  • Develop core competencies to improve your listening skills using a combination of tried and tested theory and targeted practice sessions
  • Understand the requirements of and the barriers to good listening; the principles of active listening and why, when and how to use it effectively
  • Understand the principles of both giving and receiving feedback, why people avoid it and how to overcome the challenges
  • Understand how to use these skills to transform communication in your working relationships and apply them to business situations back in the workplace


Contact Us

Perspectiv focuses mainly on customised in-house programmes. Personal Effectiveness Workshops are Perspectiv’s customised range of one to four day development options.

We work with the organisation to customise the workshops for a general audience, or might target specific individuals or teams. Programmes can be supported with Personal Effectiveness Coaching which is typically established on the basis of a number of sessions, or over a fixed period with a fee agreed for the whole contract.

Clients often combine options from the Personal Effectiveness offerings and our other courses.

For more information please contact us on +44(0)1844 290700 or info@perspectiv.co.uk